FAQ
Title

  • PRODUCTS

  • SHIPPING

  • ORDERS

Deodorant

New Balm & Cream

Body Wash
Title

ORDERS

Q: Where do you ship?

A: If your order has not yet received a shipping confirmation email with tracking information, you can change your address within a 30-minute window after placing your order with AtomFresh.
Please verify your shipping address carefully once you have placed your order. If you need to make changes after this time, contact us immediately at info@atomfresh.com with your order number and the correct address.
If your order has already been shipped and you've received a tracking email, we're unable to redirect it. You may contact the carrier directly to see if an address change is possible.

Q: How can I update my order?

A: If you want to cancel or make changes to your order, please reach out to us at info@atomfresh.com as quickly as you can. We will do our best to accommodate your request.

Q: What should I do if I receive the wrong product?

A: We apologize for any inconvenience caused by receiving the wrong product. Please email us at info@atomfresh.com with your order number, and we'll ensure you receive the right item.

Q: What is your return policy?

A: Atom Fresh is committed to your satisfaction. If you are not happy with your products, we offer a full refund or exchange within 30 days of purchase. Please email us at info@atomfresh.com with your order number and details about the products you'd like to return or exchange. We stand behind our happiness guarantee.

Q: If I purchased Atomfresh through other channels, can I return it online?

A: For Atomfresh products purchased through channels other than our official website, you will need to contact the specific retailer or location where you made the purchase for their return policy. At this time, we cannot process returns or exchanges for items bought outside of the Atom Fresh website. We appreciate your understanding and encourage you to reach out to the original point of sale for assistance with your return.